Our Feedback, Suggestion, and Complaint Policy

How We Listen and Evaluate Your Feedback

As Esnan Dental Clinics, our primary objectives are to respect patient rights, continuously improve our service quality, and ensure the highest level of patient satisfaction.

Our Patient Rights Unit carefully evaluates all suggestions, opinions, and complaints received from you. This feedback is handled with a solution-oriented approach, not only by our Patient Rights Unit but also by the relevant department managers and senior management.

You can convey any suggestions, requests, or dissatisfaction regarding our services to us through the following channels:

• A face-to-face meeting with the Patient Rights Unit by visiting our clinic
• Notification by phone: 444 1 657, e-mail: esnan@esnan.com.tr , or via our website
• By filling out the satisfaction survey forms available digitally and via QR code in the clinic areas
• Through a petition or written application

All feedback is recorded, evaluated in collaboration with the relevant department managers, and the necessary improvement actions are initiated. The outcomes of these notifications are reported back to you by our Patient Rights Unit as soon as possible.

Our institution forwards complaints that fall outside its scope of authority, as required by legal regulations, to the relevant authorities for resolution.

We thank you for contacting us with all your opinions, suggestions, and feedback aimed at improving our service quality.